Contact information

Contact Information

NWLY is an independent Australian performance-apparel business operated by:

James New trading as NWLY
ABN 80 365 248 900
Sydney, New South Wales, Australia

Customer support: customersupport@nwly.com.au
Website: https://nwly.com.au

Customer support

NWLY currently provides customer support by email.

You can contact us about:

  • Products and sizing

  • Online or market purchases

  • Orders and payments

  • Shipping and delivery

  • Cancellations

  • Returns and size exchanges

  • Faulty, damaged, incorrect or misdescribed products

  • Customer accounts

  • Privacy requests or complaints

  • Website access or use

For enquiries about an order or purchase, please include your order number, POS receipt number or other reasonable proof of purchase.

NWLY will respond as soon as reasonably possible. Response times may be longer during launches, promotions, public holidays or unusually busy periods.

Returns

Do not send a product to an address without prior written approval from NWLY.

To request a return, size exchange or remedy, email customersupport@nwly.com.au first.

If a return is required, NWLY will provide:

  • Written return instructions

  • The applicable return address

  • Any other information required to complete the return

NWLY does not publish its residential return address for privacy and security reasons. The relevant return address will be provided privately when a return is approved.

This process does not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.

For complete return conditions, please refer to the NWLY Returns, Exchanges and Refunds Policy.

Privacy requests and complaints

Requests concerning personal information may be sent to customersupport@nwly.com.au.

This includes requests to:

  • Access personal information held by NWLY

  • Correct inaccurate or outdated information

  • Request deletion where available

  • Change marketing preferences

  • Unsubscribe from marketing communications

  • Make a privacy enquiry or complaint

NWLY will acknowledge a privacy complaint and aim to provide a response within 30 calendar days.

For more information, please refer to the NWLY Privacy Policy.

Australian Consumer Law enquiries

For questions about a faulty, damaged, unsafe, incorrect or misdescribed product, email customersupport@nwly.com.au with:

  • Your order or receipt number, or other reasonable proof of purchase

  • A description of the issue

  • Photographs where they would reasonably assist NWLY in assessing the issue

Nothing on this page limits any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.